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Customer Support Representative

JOB DUTIES

  • Providing a customer with product information
  • Order entry
  • Determining coupon eligibility
  • Correcting payment details on an order
  • Processing order changes
  • Providing order status
  • Initiating the return of merchandise

QUALIFICATIONS

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • Must have at least 2-3+ years work experience in handling Customer Service via Phone
  • Knowledge in online retail is preferred 
  • Proven track record in improving Sales through Live Chat is a plus
  • Excellent written and verbal English communication skills is a must
  • Detailed, organized, reliable, and takes initiatives
  • Can multitask and works well with others
  • Keen attention to details