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Senior Account Manager | BPO


Responsibilites:

  • Single point of contact between clients and operations team.
  • Build and maintain strong, long-lasting strategic relationships with key stakeholders.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Delivery of our solutions according to customer needs and objectives
  • Conducts business review to ensure services are delivered according to the agreed scope of work.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics.
  • Identify and grow opportunities within territory and ensure growth attainment
  • Assist with high severity requests or issue escalations as needed. Help the company reach its goals, approaching all responsibilities with confidence, positive attitude and a sense of ownership. 
  • Point person on various key accounts
  • Reviews and analyses account performance to determined account needs
  • Tracks client issues and maintain client correspondence and issue resolution
  • Identify new sales opportunities from existing account
  • Maintain good relations to key point persons
  • Attend meetings with clients
  • Coordinate with the client and other departments on issues that affect operations
  • Helps monitor staff- People Management and Policy Implementation
  • Creates Reports and Evaluations includes coaching staff
  • Plan, execute and close projects
  • Supports results by goal implementing and facilitating process that promote continues improvement ,
  • Resulting in improved service quality or reduced operating expense
  • Maintain high team morale, low employee turnover
  • Conduct management meetings and take action on suggestions to promote team harmony and maintain staff motivation and operational efficiency.


Qualifications:

  • Bachelor’s degree; business and marketing majors preferred
  • Knowledge of the eCommerce industry and software a plus!
  • Preferred that you’ve lived abroad for either school or work for a few years, but not required.
  • 3+ years in a sales, software support, tech support or representative role; within the software or BPO space
  • Experienced in dealing with international clients
  • Amazing Problem solving and troubleshooting skills
  • Amazing attention to detail and commitment to maintaining both accuracy and quality
  • Self-Starter and can work under minimal supervision
  • Amazing time management skills
  • Strong intrapersonal skills
  • Exceptional written and verbal communication skills
  • Familiarity with data analysis and reporting
  • Hardworking, persistent, and dependable
  • Positive and enthusiastic attitude!