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Customer Support Hero

OUR CLIENT

Be part of a successful eCommerce Company that’s been part of internet top 500 online retailers. Our client is the leading retailer for RUGS in the USA and is looking for right individuals to join their team in the Philippines. Experience career growth like no other with job satisfaction while working in a fun and dynamic environment.

ARE YOU THE RIGHT FIT?

Our client is looking for an individual to join their pioneer team in the Philippines that will be able to provide excellent customer service to existing and potential buyers/clients as well as be able to enjoy building a world-class company while at it. Join our team of professionals who are highly motivated and always aim to provide nothing but exceptional service. If you have a passion Rugs, eCommerce, Customer service, and are service-oriented, then you might just be who we're looking for!

JOB DUTIES

  • Providing a customer with product information
  • Order entry
  • Determining coupon eligibility
  • Correcting payment details on an order
  • Processing order changes
  • Providing order status
  • Initiating the return of merchandise

QUALIFICATIONS

  • Background and experience in data entry, e-Commerce, or handling retail accounts and/or a similar industry for a BPO company a big plus
  • Must have at least 2-3+ years work experience in handling Customer Service via Phone
  • Proven track record in improving Sales through Live Chat is a plus
  • Excellent written and verbal English communication skills are a must
  • Detail-oriented, organized, multi-tasker and can deliver results on time
  • Willing to work in our office along Marcos Highway, Antipolo